This audio presentation explores Australian Privacy Principle 4 (APP 4), which governs how entities should handle unsolicited personal information. Listeners will learn how to identify, assess, and appropriately manage personal data received without request, ensuring compliance with the Privacy Act 1988. The discussion covers common scenarios where unsolicited information arises, legal obligations for retention or destruction, and best practices for protecting individual privacy. By the end, mortgage brokers will understand how to safeguard client information, uphold regulatory standards, and maintain trust in their professional practices.