This audio presentation explores recent regulatory changes in Internal Dispute Resolution (IDR) within Australia’s financial services sector, focusing on Regulatory Guide 271 (RG 271) and updates to the Australian Financial Complaints Authority (AFCA) under RG 267. Listeners will learn about new IDR requirements, including faster complaint resolution, increased transparency, accessibility improvements, and stricter compliance monitoring by ASIC. The discussion highlights practical steps for financial firms to align with these reforms, such as enhanced staff training, improved data analytics, and stronger consumer communication practices. By the end, listeners will understand how these changes strengthen consumer protection, elevate industry standards, and promote fairness in financial dispute resolution.